Frequently Asked Questions

Have a question and don't see an answer below, please Contact Us and a member of the JC Magical Moonwalks team can assist!

What if we need to cancel?

Any deposits and/or paid balances are non-refundable. Any deposit or paid balance will be saved as an available rental credit for 1 year (one year) from the hire date.

What is your weather policy?

If you cancel due to inclement weather conditions, a rain check will be issued and will expire 1 year (one year) from the hire date. JC Magical Moonwalks reserves the right to cancel due to inclement weather conditions, that include, but not limited to at least a 40% chance of rain and/or wind gusts up to 15 mph or higher. Any deposits and/or paid balances are non-refundable. Any deposit or paid balance will be saved as an available rental credit for 1 year (one year) from the hire date.

Can I pick up the unit?

For the safety of the participants and to ensure a quality functional unit, our staff is required to deliver and set up each unit. Therefore, we do not allow customer pickup.

Do you require a deposit?

Yes, because our party rental equipment is rented on a first come first serve basis, we require a $25.00 deposit that must be paid through the website.

When is the balance due?

The balance is due before the unit/s are delivered and setup. If the balance is unpaid at the time of delivery and setup, then we will not setup. If you have a special payment request such as, cash, check or any other payment platform please Contact Us before making your reservation.

Do you offer overnight rentals?

Yes, rentals can be left overnight for an additional $50, plus the 10% damage waiver insurance is required.

What if we aren’t satisfied with the unit after it’s been setup?

If you are not satisfied with the unit after it’s been delivered and setup, please Contact Us immediately so we can rearrange the pickup. We will not issue a refund for any amount/s paid, nor will a credit be issued in that amount/s for any future rental.